Returns & Refund Policy

Last updated: August 24, 2026. Please contact ssdoll through our Contact Us page before sending any item back. Do not return products to a manufacturer or to an address not provided by our support team.

30-day return window

Eligible return requests must be made within 30 calendar days of delivery. To be eligible, an item must be unused, in its original condition, and in its original packaging, together with proof of purchase. Approval is required before a return is shipped.

Hygiene-sensitive and customized products

For health, hygiene, and safety reasons, opened, used, altered, or personalized intimate products are not eligible for return unless they arrived damaged, incorrect, or with a verified manufacturing defect, or unless local law requires otherwise.

Damaged, incorrect, or defective items

Contact us promptly with your order number, a description of the issue, and clear supporting photos or video where appropriate. After review, we will provide return, replacement, repair, or refund instructions that apply to the confirmed issue.

Refunds and exchanges

Once an approved return is received and inspected, we will confirm whether a refund or exchange is approved. Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time. Sale or clearance items are eligible only where stated on the product page or required by law.