Shipping Policy

Last updated: August 24, 2026. ssdoll aims to provide discreet order handling and clear delivery communication. Shipping options, destination availability, and the final shipping charge are shown at checkout where available.

Processing and delivery

Processing and transit times vary by product configuration, stock location, destination, and carrier. Any estimate on a product page or at checkout is an estimate, not a guaranteed delivery date. We will provide tracking information when it is available from the carrier.

Address accuracy and local requirements

Customers must provide an accurate deliverable address, telephone number, and email address. You are responsible for confirming that an item may be lawfully imported, received, and used at the delivery destination. Customs duties, taxes, inspections, or delivery restrictions may apply under local law unless stated otherwise at checkout.

Delivery issues

Contact us promptly if an order arrives damaged, is missing, or appears incorrect. Keep the packaging and provide the order number and supporting photos where appropriate so we can work with the carrier or supplier. See our Returns & Refund Policy for the return and refund process.